FAQ

Can I get a fabric sample or color swatch online?

we provide each customer the available fabric samples or color swatches if they like to try them. Just contact us here, our team will be glad to satisfy any of your requirement with thanks.

Do you offer customized service for any product?

Absolutely yes! Just post us your wish list, and we can offer you one-stop solutions from space plan, design advice, customized frame/material/furnishing, assembly instruction to troubleshooting. For more details, just call us at +86-574-….or contact us.

Is it possible to get some spare parts if I ask for them?

You are very welcome to contact us, for some spare parts, like screws or plastic accessories for FREE, but logistics fee/freight on your account with thanks.

If I failed to find the assembly instruction for the products, can I get them online?

Sure, you can find a PDF Download under Support on the navigation bar to review all instructions you want to check.

Can I leave the cushions outdoors?

All Duoyes cushions are designed for outdoors, based on uv-resistant and waterproof fabric, but we suggest you, for extreme weather, such as severe cold, intense heat, or prolonged rainy days, to store them in our lockers or with Duoyes outdoor furniture covers, for quality is good as on the first day.

If there are some defects or problems with my products, what can I do?

Feel free to call our troubleshooting team directly by +86-574-… or contact us for professional advice online.

Can I make a trial order(such as one pc/set sample) before I place a regular order?

Yes, you can. But we will charge you 50% more than the normal value of this product and promise to refund it when your coming order's amount up to $20,000.

What's the lead time if I place an order?

Within 45 days upon order confirmation (normally it counts from the day while on receipt of your deposit)

How about the quality guarantee?

We provide a 12-month-warranty for all our products, you are very welcome to contact us for more details.

How long can I suppose to get feedback on the Inquiry?

Within 12 hrs for working days and 48 hrs max.for off-work one.

Are you a trading company or a manufacturer?

A manufacturer definitely, and specialized in the industry for more than 20 years even though our brand "Duoyes" is a fresh new one on the market.

Where can I get a catalogue?

You can get our E-Catalogue by contact us for a physical copy underline.

Any other question?

You can contact us through our contact page! We will be happy to assist you.

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